Support and complaints.

Customer Service Levels

Customers can contact Maksims Studio by email using the contact details published on this website.

For general support, customers should contact: support@maksimsstudio.co.uk

For project enquiries, customers should contact: projects@maksimsstudio.co.uk

For domain-related project questions, customers should contact: domains@maksimsstudio.co.uk

We aim to acknowledge customer emails within one business day. In many cases we respond sooner, but one business day is the standard response time customers should expect for acknowledgement of their communication.

Where a request needs further review, we will keep the customer updated and provide a fuller response as soon as reasonably possible.

Complaints Procedure

If a customer is unhappy with the service they have received, they can send a complaint to: support@maksimsstudio.co.uk

The complaint should include the customer’s name, contact email, the domain name or website project involved, and a short description of the issue.

We aim to acknowledge complaints within one business day. We will then review the matter and aim to provide a full response within five business days where possible.

If more time is needed to review the complaint properly, we will let the customer know and keep them updated until the matter is resolved.

Abuse Reports

Reports relating to suspected abuse, phishing, malware, spam or misuse of a website project should be sent to: abuse@maksimsstudio.co.uk

Abuse reports should include the domain name, URL, description of the issue and any relevant supporting information.